Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes-primarily sales related activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new customers, nurture and retain those the company already has, entice former customers back into the fold, and reduce the costs of marketing and customer service

Alternatives. Life is full of them. Everywhere you look you have an option. The same holds true for the Effervescent CRM (Customer Relationship Management) Software Solutions bouquet of products.

Absolute Freedom of Choice: Yoko9 offers a complete range of CRM solutions

CRM solutions for small and midsized businesses are too often designed either as “one size fits all,” or as scaled down versions of rigid, monolithic enterprise systems. These flawed approaches don't accommodate for unique customer relationship management/CRM needs and processes that are a natural part of every business. And, in turn, they've led to low user adoption rates and failed implementations.

At yoko9, our approach to customer relationship management/CRM solutions is different. We don't believe in forcing businesses into a system that doesn't fit. Our CRM software applications are based on a detailed understanding of the unique needs of SMBs. In that way, we deliver purpose-built, flexible Customer Relationship Management (CRM) solutions that help you achieve your objectives quickly and with a low total cost of ownership amd high returns in investments.

With yoko9 CRM solutions, you have the freedom to choose the customer relationship management solution that best fits your unique business requirements, you have flexibility in deployment methods (on-site or on-demand via the Web), and you have options to manoeuvre easily between yoko9 CRM Solutions as and when your business evolves.

The yoko9 CRM Solutions pack consists of

Real! is the best selling contact and customer manager worldwide. Real! as an entry level CRM software has high level of users. Real! helps individuals, small businesses, corporate workgroups, and sales teams improve productivity, manage priorities, centralize contact and calendar information, and increase communication effectiveness. Multiple deployment and access options are available to fit your business needs.

Award-winning Yoko9 SalesMax is a robust, high-tailorable CRM/Customer Relationship Management software solution for organizations seeking to automate their unique customer relationship management (CRM) business processes at the lowest total cost of ownership. The integrated Effervescent SalesMax CRM software includes Sales, Marketing, Customer Service, Customer Support, and Mobile automation solutions as well as rich business process automation capabilities.

Having users buy into a new customer relationship management solution is the key to a successful implementation. By implementing a CRM solution that fits your business just right, you can be assured that you won’t confuse your workers and IT staff with unwanted complexity. They’ll applaud a solution that actually makes their jobs easier and them more productive.